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Customer Satisfaction Surveys


Looking for a way to achieve greater success with your courier program? Centaur can design and distribute a customer satisfaction survey for your bank courier clients and provide in-depth reporting on the results.

Our surveys will help to:
  • Measure quality of service
  • Measure value of service
  • Discover additional customer service/product opportunities
The process:
  • Centaur will provide a survey template that can be customized to meet your bank's individual needs
  • Centaur will distribute the surveys to your customers through mail or courier service
  • After surveys are completed and sent back to Centaur, we will analyze the results and build your report.

The report:

Centaur’s survey results are provided in a clear and concise graphic report. The report displays customer responses to each question in the form of a graph for easy discernment of response results.

For more information about how we can develop, distribute, and report on the effectiveness of your courier program, please contact us.