Banking Customer Surveys |Centaur Associates

Customer Satisfaction Surveys

Looking for a way to achieve greater success with your courier program? Centaur can design and distribute a customer satisfaction survey for your bank courier clients and provide in-depth reporting on the results.

Our surveys will help to:

Measure quality of service
Measure value of service
Discover additional customer service/product opportunities

The process:

Centaur will provide a survey template that can be customized to meet your bank's individual needs
Centaur will distribute the surveys to your customers through mail or courier service
After surveys are completed and sent back to Centaur, we will analyze the results and build your report.

The report:

Centaur’s survey results are provided in a clear and concise graphic report. The report displays customer responses to each question in the form of a graph for easy discernment of response results.

For more information about how we can develop, distribute, and report on the effectiveness of your courier program, please contact us.